You’ve Got Questions. We’ve Got You.
Everything you need to know about shopping, fragrance, candles, Flameless Fragrance, incense, bundles, and The Tribe experience.
The Tribe currently offers 4 oz and 9 oz candles, giving you options for discovering a scent or bringing more fragrance into your space.
Flameless Fragrance is our wax melt collection. It gives you long-lasting fragrance without lighting a candle. Simply use your wax melts with an appropriate wax warmer.
Yes. The Tribe offers hand-dipped incense in select fragrances. Incense gives you another way to transform the atmosphere with rich, aromatic fragrance.
Yes. Our customizable bundles allow you to choose the fragrances for each included product so you can create an experience that fits your mood and your space.
Shop by mood. Explore Bold + Seductive, Sweet + Cozy, Fresh + Clean, or Escape + Unwind to discover scents that match the energy you want to create.
Trim your wick to about ¼ inch before each burn, allow the first wax pool to melt evenly, and avoid burning your candle for more than 3–4 hours at a time. Visit our Candle Care page for the full guide.
Processing times may vary based on order volume and product availability. Current shipping and processing information will be provided during checkout or in your order updates.
Use the Contact page on our website to reach out with questions about products, orders, or anything else you need help with.
We’re Happy to Help.
If you don’t see your question here, reach out to The Tribe and we’ll help you find what you need.