FAQ

Frequently Asked Questions

The Tribe 🕯️

What are The Tribe candles made from?

Our candles are hand-poured using premium wax blends, luxury fragrance oils, and clean-burning cotton wicks designed for a rich, long-lasting scent experience.

How long do your candles burn?

Approximate burn times:

4oz Candle: 20–30 hours
9oz Candle: 45–60 hours

For the best experience, allow the wax to melt evenly across the top during the first burn.

How should I care for my candle?

To maximize burn quality:

Trim wick to 1/4" before each burn
Allow wax to melt edge-to-edge
Do not burn longer than 4 hours at a time
Keep away from drafts, pets, and children

Are your candles strongly scented?

Yes ✨
The Tribe candles are designed to create atmosphere, not disappear into the room. Each scent is crafted to feel elevated, immersive, and unforgettable.

Do you offer shipping?

Yes. We currently ship throughout the United States.

Shipping rates are automatically calculated at checkout based on location and order size.

How long does shipping take?

Orders are typically processed within:

2–5 business days

Delivery times vary depending on carrier and location.

Do you accept returns?

Due to the handmade nature of our products, all sales are final.

However, if your order arrives damaged or incorrect, contact us within 48 hours of delivery and we’ll make it right.

My candle arrived damaged. What do I do?

Please email:

thetribellc@outlook.com

Include:

your order number
photos of damage
packaging photos

We’ll review and assist as quickly as possible.

Can I place custom or bulk orders?

Yes 🖤
We offer:

event favors
luxury gifting
corporate orders
custom scent experiences

Are your candles safe for pets?

While our candles are made with high-quality ingredients, we always recommend burning candles in well-ventilated spaces and keeping pets away from open flames.